9999cuci Privacy Policy — Member Personal Data Protection

At 9999cuci, the privacy and security of members' personal data is our top priority. This Privacy Policy explains in detail how we collect, use, store, and protect the personal information you provide when using our online entertainment platform.

By registering for or using 9999cuci services, you confirm that you have read and understood this Privacy Policy and agree to how we handle your personal information as described herein.

We understand how important trust is in the online entertainment industry. As such, we have implemented a range of technical and organisational security measures to ensure your personal data is protected from unauthorised access, disclosure, or misuse.

When you register and use the 9999cuci platform, we collect various types of information to ensure the services we offer function properly and securely:

Registration Information:

• Full name as shown on your identification card
• Active mobile phone number
• Valid email address
• Date of birth for age verification
• The username and password you choose

Financial Information:

• Bank account number or eWallet details for processing deposits and withdrawals
• Deposit and withdrawal transaction records
• Wagering history and gaming activity

Technical Information:

• IP address and general location data
• Browser type and device used
• Access time and in-platform activity logs
• Cookie and similar tracking technology data

Identity Verification Documents (KYC):

• Copy of identification card or passport
• Other supporting documents requested for legal compliance purposes

The personal information we collect is used solely for the following purposes:

• Account management — creating and maintaining your account, processing logins, and ensuring account security.
• Transaction processing — accurately and securely verifying and processing all deposits and withdrawals.
• Legal compliance — fulfilling KYC requirements, fraud prevention, and relevant regulatory compliance.
• Customer support — addressing inquiries, resolving complaints, and providing necessary technical support.
• Platform communications — sending important notifications related to your account, promotions, and service updates.
• Service improvement — analyzing usage patterns to enhance the user experience on the platform.
• Fraud prevention — detecting and preventing suspicious or unauthorized activity on the platform.

We will not use your information for any purpose beyond those stated above without first obtaining your consent.

9999cuci will not sell, rent, or disclose your personal information to third parties for marketing purposes. However, there are limited situations where information sharing may occur:

Third-Party Service Providers:

• Payment processors and financial institutions to facilitate your transactions
• Identity verification service providers for KYC purposes
• Customer support service providers working on our behalf

All these third parties are bound by strict confidentiality agreements and are only permitted to use your information for the specified purposes.

Legal Requirements:

• If ordered by a court or competent authority
• To fulfil relevant legal obligations
• To protect the rights, property, or safety of 9999cuci and its users

Protecting your personal data is a responsibility we take very seriously. Here are the comprehensive security measures we have in place:

• 256-bit SSL Encryption on all communications between your browser and our servers, ensuring no data can be intercepted in transit.
• Secure password storage using one-way cryptographic hashing — we never store your password in plain text.
• Layered access controls that ensures only authorized personnel can access your personal data, and only to the extent required for their duties.
• Continuous system monitoring to detect any suspicious activity or intrusion attempts.
• Regular security audits by independent third parties to assess and strengthen our security defenses.
• Secure data backup to ensure your information is not lost due to technical failures.

While we take all reasonable steps to protect your data, no system is 100% immune to attacks. We encourage you to also take responsibility for your account security by using a strong password and never sharing your login credentials.

The 9999cuci platform uses cookies and similar technologies to enhance the user experience and ensure the platform runs smoothly. Here are the types of cookies we use:

• Essential Cookies (Required) — Required for core platform functions such as login sessions and security. These cookies cannot be disabled.
• Performance Cookies — Collects information about how you use the platform to help us improve performance and user experience.
• Functional Cookies — Saves your preferences such as language and display settings so you do not need to reconfigure them each time you log in.
• Analytics Cookies — Helps us understand aggregate usage patterns for platform improvement purposes.

You can manage cookie settings through your browser preferences. However, disabling certain cookies may affect platform functionality. Third-party cookies we use are subject to the respective providers' privacy policies.

As a 9999cuci member, you have the following rights regarding your personal data:

• Right of Access — You may request a copy of all personal data we hold about you.
• Right to Rectification — You may request that we correct any inaccurate or incomplete information.
• Right to Erasure — Under certain circumstances, you may request that we delete your personal data, subject to our legal obligations.
• Right to Restriction of Processing — You may request that we restrict how we process your data in certain circumstances.
• Right to Object — You may object to the processing of your data for direct marketing purposes.
• Right to Data Portability — You may request your data in a machine-readable format for transfer to another service.

To exercise any of the above rights, please contact our support team. We will process your request within a reasonable timeframe and notify you of the outcome.

9999cuci retains your personal data for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law:

• Active account data — Retained for the duration of your active account and for a specified period after account closure.
• Financial transaction records — Retained for a minimum of seven (7) years in accordance with Malaysia's financial regulatory requirements.
• KYC Documents — Retained for the duration of the active account and for at least five (5) years after the account is closed.
• Support communication logs — Retained for two (2) years for reference and dispute resolution purposes.
• Technical and system log data — Typically retained for ninety (90) days.

Once the retention period has ended, your data will be securely deleted or anonymised in accordance with our internal procedures.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please do not hesitate to contact us:

• Email: [email protected]
• Live Chat: Available 24/7 via the chat icon on the platform
• FAQ: Visit our FAQ page for answers to frequently asked questions

We also reserve the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any significant changes will be communicated to you via in-platform notifications. The latest update date will always be displayed at the top of this document.